Privacy policy

1. Our Commitment to Your Privacy

At Avenhor, trust is not limited to our timepieces it extends to how we handle your personal information. This Privacy Policy explains what data we collect, why we collect it, and how we protect it when you interact with our website or purchase our products.

By using our website, you agree to the practices described below.

2. Information We Collect

When you visit or make a purchase from Avenhor, we may collect the following:

A. Information You Provide

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Order details

  • Any information submitted through contact forms or customer support

Payment details are processed securely through certified third-party payment gateways. Avenhor does not store your full card information.

B. Information Collected Automatically

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Time spent on pages

  • Referral source

This information helps us improve performance, security, and user experience.

3. How We Use Your Information

We use your data responsibly and only when necessary to:

  • Process and deliver your orders

  • Provide order tracking and updates

  • Offer customer support

  • Improve our website and services

  • Prevent fraud or unauthorized transactions

  • Send promotional communication (only if you opt in)

  • Comply with legal requirements

We do not sell or rent your personal information to third parties.

4. Cookies & Website Tracking

Avenhor uses cookies and similar technologies to:

  • Ensure smooth website functionality

  • Remember user preferences

  • Analyze website traffic

  • Enhance security

You may disable cookies in your browser settings; however, certain features of the website may not function properly.

5. Sharing of Information

Your information may be shared only when necessary with:

  • Payment gateway providers

  • Courier and logistics partners

  • Technology and hosting providers

  • Legal authorities if required by law

All partners are obligated to handle your data securely and lawfully.

6. Data Protection & Security

We implement commercially reasonable technical and administrative safeguards to protect your personal data from unauthorized access, misuse, or disclosure.

However, no digital transmission system is completely secure. While we take strong precautions, absolute security cannot be guaranteed.

7. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill your order

  • Comply with legal and tax obligations

  • Resolve disputes

  • Enforce agreements

Once no longer required, data is securely deleted or anonymized.

8. Your Rights

Subject to applicable Indian law, you may request to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw marketing consent

Requests can be made by contacting us at the email listed below.

9. Third-Party Links

Our website may contain links to third-party websites. Avenhor is not responsible for the privacy practices or content of those websites. We encourage you to review their policies before sharing information.

10. Children’s Privacy

Avenhor does not knowingly collect personal information from individuals under the age of 13. If we become aware of such data, it will be removed promptly.

11. Policy Updates

We may revise this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of our website indicates acceptance of any changes.

12. Governing Law

This Privacy Policy shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Delhi.

13. Contact Information

If you have questions regarding this Privacy Policy or your personal data, please contact:

Email: support@avenhor.com