Shipping policy

Last Updated: July 30, 2026

Welcome to Avenhor. We are committed to delivering your orders safely and on time. Please read our Shipping Policy to understand how we process and ship your orders.

1. Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During sales, festivals, or promotional periods, processing times may be slightly longer.

2. Shipping Time

Estimated delivery times are:

  • Metro Cities: 3–5 business days

  • Other Cities & Towns: 5–7 business days

  • Remote Areas: 7–10 business days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.

  • Free shipping may be offered on selected products, promotional offers, or minimum order values, as announced on the website.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via email or SMS containing your tracking details. You can use the tracking number to monitor the status of your shipment.

5. Delivery Attempts

Our courier partners will make reasonable attempts to deliver your package. If delivery cannot be completed due to an incorrect address, customer unavailability, or repeated failed delivery attempts, the package may be returned to us.

Additional shipping charges may apply for re-dispatch of returned orders.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Avenhor is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping addresses or contact details provided by the customer.

7. Damaged or Missing Packages

If your package arrives damaged, tampered with, or if any item is missing, please contact our customer support within 48 hours of delivery.

Please include:

  • Your Order ID

  • Clear photos of the package and product

  • A brief description of the issue

8. International Shipping

Currently, Avenhor ships within India only, unless otherwise stated on our website.

If international shipping becomes available, the applicable shipping charges, customs duties, taxes, and delivery timelines will be displayed during checkout.

9. Delays Beyond Our Control

While we aim to deliver all orders within the estimated timeframe, delays may occur due to:

  • Natural disasters

  • Severe weather conditions

  • Government restrictions

  • Public holidays

  • Courier partner issues

  • Other unforeseen events beyond our control

In such situations, we appreciate your patience and understanding.

Absolutely. Based on AVENHOR’s watch positioning and the warranty terms we’ve established, I’d structure it as a 1-Year Standard Warranty + Lifetime Movement Warranty, so the distinction is very clear.

 

WARRANTY POLICY — AVENHOR

 

At AVENHOR, every timepiece is built with careful attention to craftsmanship, reliability, and performance. Our warranty is designed to give you confidence in your watch long after your purchase.

1. Standard 1-Year Warranty

Every AVENHOR watch comes with a 1-Year Limited Warranty from the date of purchase.

During this period, the warranty covers:

  • Manufacturing defects
  • Movement-related issues arising under normal use
  • Functional defects caused by faulty workmanship

For approved warranty claims within the first year, servicing and applicable logistics will be provided at no additional cost.

2. Lifetime Movement Warranty

Selected AVENHOR watches may also include a Lifetime Movement Warranty, as specified on the respective product page or purchase documentation.

The Lifetime Movement Warranty covers movement-related manufacturing or functional issues under normal use.

After the first year of ownership:

  • Movement servicing covered under the Lifetime Warranty remains free of service charges.
  • A nominal one-way logistics/shipping charge may apply.
  • Parts or components not covered under the movement warranty may be chargeable.

The Lifetime Movement Warranty does not mean that every component of the watch is covered for life. It specifically applies to the watch movement and its eligible functional issues.

3. What the Warranty Does Not Cover

The warranty does not cover damage caused by:

  • Accidental drops, impacts, or misuse
  • Normal wear and tear
  • Scratches, dents, or cosmetic damage
  • Water damage caused by improper use
  • Unauthorized opening, modification, or repair
  • Damage caused by improper handling or storage

External components including the crystal, case, crown, bezel, leather strap, bracelet, clasp, and other cosmetic parts are not covered unless the issue is confirmed to be a manufacturing defect.

Replacement or repair of excluded parts may be chargeable.

4. Warranty Requirements

To claim warranty service, customers must provide:

  • Valid proof of purchase or order confirmation
  • The watch and relevant warranty information, where applicable
  • A clear description of the issue

Warranty eligibility is subject to inspection by the AVENHOR service team.

5. Warranty Inspection

Once the watch is received, our team will inspect it to determine whether the issue falls within the applicable warranty coverage.

If the issue is determined to be covered, AVENHOR will repair or service the watch accordingly.

If the issue falls outside warranty coverage, we will inform the customer of any applicable repair, replacement, or logistics charges before proceeding.

6. Packaging & Transit

Customers must securely pack the watch in its original AVENHOR box or suitable protective packaging when sending it for warranty service.

AVENHOR cannot be held responsible for damage caused during transit due to inadequate or improper packaging.

7. Warranty Exclusions & Validity

The warranty may become void if the watch has been:

  • Opened or repaired by an unauthorized person
  • Modified or altered without AVENHOR's approval
  • Damaged due to misuse or negligence
  • Subjected to conditions outside its intended use

The warranty applies to the original purchaser and requires valid proof of purchase.

8. Warranty Claims

For warranty assistance, please contact:

Email: support@avenhor.com

Please include your order number, purchase details, and a description of the issue so our team can assist you promptly.

9. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Avenhor Customer Support

Gst Number: 07FCDPK9341C1ZP

Legal Name: Vinay Kumar

Trade Name: Perfect Wall

Address: NEAR R.K BUILDER, GROUND FLOOR, KH. NO. 37/21 GROUND
FLOOR STREET NO. 10 KAUSHIK ENCLAVE,
New Delhi, North East Delhi, Delhi, 110084

Email: support@avenhor.com 

Website: www.avenhor.com

Response Time: Within 24–48 Business Hours