Refund policy
Due to the precision mechanical nature of Avenhor timepieces, we maintain a structured return and replacement policy.
1. No Return for Change of Mind
Returns will NOT be accepted for:
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Change of preference
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Size perception after delivery
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Strap comfort concerns
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Color tone variation due to screen differences
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Personal expectation mismatch
Customers are advised to review product specifications carefully before purchasing.
2. Eligible Replacement Cases
Replacement may be considered only if:
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Manufacturing defect is confirmed
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Incorrect product was delivered
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Product was damaged in transit (with valid unboxing proof)
Replacement must be reported within 48 hours of delivery.
3. Inspection & Verification
All returned products undergo technical inspection.
If the issue is found to be caused by:
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Physical impact
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Improper handling
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Water misuse
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External damage
replacement will be declined.
4. Sale & Promotional Orders
Products purchased during:
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Promotional campaigns
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Limited-time discounts
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Sale events
are considered final sale unless a manufacturing defect is confirmed.
5. Replacement Process Timeline
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Inspection: 3–5 working days
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Replacement dispatch: 2–4 working days after approval
In case of damaged or defective product, the replacement will be done within 7-9 working days.
6. Non-Refundable Conditions
Avenhor primarily offers replacement (not refund) for eligible claims.
Refunds may be processed only if:
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Replacement stock is unavailable
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Order was cancelled before dispatch
In case of any refunds approved , it will take 5-7 working days for the refund to be credited to your original payment method.
support@avenhor.com
