Refund policy

Last Updated: July 30, 2026

Welcome to Avenhor. We value our customers and strive to provide the best shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged or defective upon delivery.

  • You received the wrong item.

  • The product has a manufacturing defect.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • All original tags, packaging, manuals, and accessories must be included.

  • Proof of purchase (Order ID or Invoice) is required.

2. Non-Returnable Items

The following products are not eligible for return unless they are damaged or incorrect:

  • Customized or personalized products.

  • Digital products or downloadable items.

  • Gift cards.

  • Products damaged due to misuse, negligence, or normal wear and tear.

3. Return Process

To initiate a return:

  1. Contact our customer support within 7 days of delivery.

  2. Share your Order ID along with clear photos or videos of the product (if damaged or incorrect).

  3. Once your request is approved, we will provide return instructions.

  4. After receiving and inspecting the returned item, we will process your refund or replacement.

4. Refund Policy

Once your returned item is received and approved:

  • Refunds will be processed within 5–7 business days.

  • The refund will be credited to the original payment method.

  • For Cash on Delivery (COD) orders, refunds will be transferred to your bank account or UPI after verification.

Please note that your bank or payment provider may take additional time to reflect the refund.

5. Exchange Policy

We offer exchanges only for:

  • Damaged products.

  • Defective products.

  • Incorrect items delivered.

Exchange requests must be made within 7 days of receiving the order.

6. Order Cancellation

  • Orders can be cancelled before they are shipped.

  • Once an order has been dispatched, it cannot be cancelled.

  • If cancelled before shipment, the full amount will be refunded.

7. Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective product), Avenhor will bear the return shipping cost.

  • For all other approved returns, the customer may be responsible for the return shipping charges.

8. Damaged or Missing Packages

If your package arrives damaged or appears to be tampered with, please contact us within 48 hours of delivery with photographs of the package and product.

9. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Avenhor Customer Support

Email: support@avenhor.com

Website: www.avenhor.com 

Response Time: Within 24–48 business hours